Aldoshnos Shipping Policy: Get Your Style Delivered Smoothly

At Aldoshnos, we know waiting for your new favorite pair of shoes, go-to bag, or statement accessory can be exciting—and we want to make the delivery process as seamless as possible. Our Shipping Policy outlines all details about order processing, delivery timelines, shipping costs, and how we protect your items in transit, so you can track your purchase and look forward to its arrival with confidence.

1. Order Processing: Preparing Your Style for Shipment

We work quickly to get your order ready without compromising on the care your items deserve—especially for delicate products like leather shoes or structured bags.

  • Processing Time: All orders are processed and prepared for shipping within 1–3 business days of being confirmed. Confirmation occurs once we verify your payment and send the “Order Confirmation” email. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas, New Year’s Day, Black Friday), during which processing may be slightly delayed (we’ll notify you via email if this happens).
  • Product Preparation: We take extra care to package your items to prevent damage:
  • Footwear: Each pair of shoes is placed in a protective dust bag (included with your purchase) before being packed into a sturdy box with tissue paper to maintain shape and avoid scuffs.
  • Bags & Accessories: Structured bags are filled with tissue paper to preserve their form, while small accessories (e.g., belts, scarves) are wrapped in soft packaging to prevent snags or creases.
  • All Items: Every package includes a packing slip with your order details, so you can easily verify contents upon delivery.

2. Delivery Timelines: When to Expect Your Order

We partner with trusted logistics providers to ensure your items arrive on time, whether you’re ordering locally or internationally.

  • Standard Delivery Time:
  • Domestic orders (within the United States): Estimated delivery is 3–5 business days from the date your order ships.
  • International orders (outside the United States): Estimated delivery is 7–14 business days from the date your order ships. This includes time for customs processing (which may add 1–3 days for some regions).
  • Delivery Notes: While we strive to meet these timelines, delays may occur due to factors beyond our control:
  • Customs hold-ups (common for international orders—we provide all necessary documentation to minimize this).
  • Severe weather (e.g., storms, snow) or natural disasters affecting shipping routes.
  • Remote delivery locations (areas outside major cities may require an extra 1–2 days).
  • Peak shopping seasons (e.g., holiday season, sales events) when courier volumes are high.

If your order is delayed by more than 3 business days beyond the estimated window, we’ll send you an email with an updated delivery timeframe and a tracking link to monitor progress.

3. Shipping Costs: Transparent Pricing for Every Order

We believe shipping should be fair and predictable—no hidden fees or surprise charges.

  • Domestic Shipping (U.S.):
  • Orders over $50: Free standard shipping (no code required—automatically applied at checkout).
  • Orders under \(50: A flat rate of \)5.99 for standard shipping.
  • International Shipping:
  • Orders over $100: Free standard shipping to most countries (excludes remote regions; check checkout for eligibility).
  • Orders under \(100: A flat rate of \)12.99 for standard shipping (rates may vary for remote regions—final cost shown at checkout).
  • No Additional Fees: All shipping costs are displayed clearly at checkout before you complete your purchase. We never add extra handling fees or surcharges after order placement.

4. Order Tracking: Stay in the Loop

We want you to have full visibility of your order’s journey, so we provide real-time tracking for every shipment.

  • Tracking Information: Once your order ships, we’ll send a “Shipping Confirmation” email to the address you provided at checkout. This email includes a unique tracking number and a direct link to our courier’s tracking page (e.g., USPS, DHL, FedEx).
  • What You Can Track: Use the link to see:
  • The current location of your package (e.g., “In transit to Chicago,” “At local distribution center”).
  • Key milestones (e.g., “Package picked up,” “Out for delivery”).
  • The estimated delivery date (updated in real time if there are changes).
  • Tracking Issues: If your tracking link isn’t working, or if there are no updates for 3+ business days, contact our customer care team at [email protected] with your order number and tracking number. We’ll work directly with the courier to resolve the issue and update you within 24 business hours.

5. International Shipping: What You Need to Know

For our global customers, we’ve streamlined international shipping to make it as easy as possible—here’s what you should know:

  • Customs Documentation: We include all required customs forms (e.g., commercial invoice) with your order, listing accurate product details (e.g., “Women’s Leather Sneakers”) and declared value (based on your purchase price). This helps speed up customs processing.
  • Taxes & Duties: Shipping costs do not include import taxes, duties, or fees imposed by your country’s government. These are your responsibility to pay upon delivery. We recommend checking with your local customs authority before ordering to estimate potential costs (e.g., VAT for EU countries).
  • Restricted Regions: We ship to most countries worldwide, but some remote regions or countries with import restrictions may not be eligible. You’ll see a notification at checkout if your location is unavailable for shipping.

6. Missing or Damaged Packages

We take every precaution to ensure your order arrives safely, but if issues arise, we’re here to help:

  • Missing Packages: If tracking shows your order was delivered but you haven’t received it:
  1. Check with household members, neighbors, or your building manager—couriers often leave packages in secure spots (e.g., front porch, mailroom).
  2. Contact the courier directly using the tracking number (they can provide delivery photos or drop-off details).
  3. If you still can’t locate the package, email us at [email protected] within 5 business days of the “delivered” status. We’ll initiate a trace with the courier and, if the package is confirmed lost, send a replacement or issue a full refund (per our Refund Policy) at your choice.
  • Damaged Packages/Items: If your package or items arrive damaged (e.g., torn box, scuffed shoes, broken bag hardware):
  1. Take photos of the damaged packaging and item(s) (include close-ups of the issue).
  2. Email us at [email protected] within 48 hours of delivery, including your order number and photos.
  3. We’ll arrange for a free return of the damaged item and send a replacement (if in stock) or process a full refund—no extra costs to you.

7. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need to update your delivery address (changes allowed only if your order hasn’t shipped), or have other shipping concerns, our customer care team is ready to assist.

  • Email: [email protected] (include your order number in the subject line for faster processing).
  • Response Time: We aim to reply to all shipping inquiries within 24 business hours (Monday–Friday). For urgent requests (e.g., a gift that needs to arrive by a specific date), mark your email subject line with “URGENT: Shipping Inquiry” and we’ll prioritize your request.

At Aldoshnos, shipping is more than just getting your items to you—it’s part of delivering a great style experience. We’re committed to making sure your order arrives on time, in perfect condition, and with no surprises. Thank you for trusting us with your style journey.