Aldoshnos Refund Policy: Confidence in Every Style Choice

At Aldoshnos, we want you to love every pair of shoes, every bag, and every accessory you bring home—because great style should never come with regret. Our Refund Policy is designed to make returns and refunds straightforward, fair, and stress-free, whether you’re adjusting to a wrong size, a change of heart, or a rare issue with your purchase. Below, we outline all details to help you understand your options and the steps to take.

1. Refund Eligibility: What Qualifies for a Refund?

To ensure fairness for both our customers and the quality of our products, refunds are approved only under the following conditions:

1.1 Eligible Scenarios

  • Change of Heart: If you’re not fully satisfied with your purchase (e.g., the sneakers don’t match your wardrobe, the bag’s style feels different in person), you can request a refund within 30 calendar days of delivery.
  • Size or Fit Issues: For footwear (our most size-sensitive category) or adjustable accessories (e.g., belts), if the item doesn’t fit as expected (even after referencing our size guide), we offer a full refund within 30 calendar days of delivery—no questions asked.
  • Defective or Damaged Items: If your product arrives with manufacturing flaws (e.g., loose stitching on a bag, a broken shoe buckle, a scratched accessory) or is damaged during shipping (e.g., crushed shoe box, torn bag packaging), we provide a full refund (including any applicable shipping fees) within 60 calendar days of delivery.
  • Incorrect Item Received: If we mistakenly send you the wrong product (e.g., the wrong color of boots, a different style of crossbody bag than ordered), we’ll process a full refund immediately upon confirmation—plus cover all return shipping costs.

1.2 Ineligible Scenarios

Refunds will not be approved for:

  • Items returned after the 30-day (change of heart/size) or 60-day (defect/damage) window.
  • Products with signs of wear, use, or damage caused by improper care (e.g., shoes scuffed from outdoor use, bags stained by non-approved cleaners, accessories bent from rough handling).
  • Items returned without original packaging, tags, or included extras (e.g., shoe dust bags, accessory gift boxes)—critical for verifying product authenticity and condition.
  • Final-sale items: Products marked “Final Sale” on the product page (often discounted styles or limited-edition pieces) are non-refundable, non-exchangeable.

2. How to Apply for a Refund: Step-by-Step Process

We’ve simplified the refund process to minimize hassle, so you can get your funds quickly and focus on finding your next favorite style:

  1. Initiate the Request: Email our customer care team at [email protected] with the subject line “Refund Request ”. Include these key details:
  • Your full name, order number, and delivery address.
  • The product name, SKU, and quantity (e.g., “Women’s White Sneakers – SKU: WS123 – 1 pair”).
  • A clear reason for the refund (e.g., “size too small,” “defective strap,” “received wrong item”).
  • For defective/damaged items: Attach 2–3 clear photos showing the issue (e.g., close-up of a broken shoe sole, tear in a bag’s lining) to speed up verification.
  1. Get Approval & Return Instructions: Our team will review your request within 24 business hours (Monday–Friday, 9:00 AM–6:00 PM GMT+8). If approved:
  • For domestic orders: We’ll send a pre-paid return label via email. Print the label, pack the item securely, and drop it off at the designated courier location (e.g., USPS, FedEx).
  • For international orders: We’ll share our warehouse address and return shipping guidelines. If the refund is due to our error (e.g., wrong item, defect), we’ll reimburse your return shipping costs once we receive proof of payment.
  1. Ship the Item(s): Pack the product carefully to avoid damage in transit—use the original box if possible. Include a copy of your order confirmation inside the package (or write your order number on a piece of paper) for easy identification.
  2. Verification & Processing: Once our warehouse receives and inspects the item (typically 3–5 business days after delivery to our facility), we’ll confirm:
  • The product meets eligibility criteria (unused, in original condition, matches the refund reason).
  • For defects: The issue is manufacturing-related (not user-caused).
  1. Refund Disbursement: After approval, we’ll process the refund to your original payment method (e.g., credit card, PayPal) within 2 business days.

3. Refund Timelines: When Will You Receive Your Funds?

The time it takes for refunds to appear in your account depends on your payment provider, but we work to accelerate every step:

  • Aldoshnos Processing Time: 2 business days from the date of warehouse approval.
  • Payment Provider Time: Most credit card issuers take 5–10 business days to reflect the refund in your statement. PayPal refunds typically show up within 2–3 business days.
  • Bank Transfers: If you paid via bank transfer, allow an extra 3–5 business days for the funds to clear into your account.

We’ll send a “Refund Confirmed” email once the refund is initiated, so you can track its progress with your provider. If you don’t see the refund after the expected timeline, contact your bank/payment provider first—they often have additional processing steps.

4. Special Notes for Specific Product Types

To protect the quality and authenticity of our products, we have extra guidelines for refunds involving our most popular categories:

  • Footwear: Shoes must be returned with unworn, unmarked soles (we recommend trying them on a clean, carpeted surface to avoid scuffs). Shoes with worn soles or missing insoles will be rejected.
  • Bags & Accessories: Bags must be free of scratches, stains, or signs of use (e.g., bent handles, stretched straps). Accessories like belts or scarves must be unused and unaltered (e.g., no cut belt holes, no removed tags).
  • Personalized Items: Custom products (e.g., monogrammed bags, engraved accessories) are non-refundable unless they arrive defective or with a personalization error (e.g., wrong initials).

5. Refunds for Canceled Orders

If you cancel an order before it ships:

  • We’ll process a full refund (including any taxes) within 2 business days of cancelation.
  • If you cancel after the order has shipped, follow the standard refund process above (return the item once received).

6. Contact Us for Refund Inquiries

If you have questions about your refund status, need help with the application, or disagree with a refund decision, reach out to our customer care team at [email protected] (subject line: “Refund Inquiry ”). We’ll provide a detailed update and work to resolve any issues promptly.

At Aldoshnos, refunds are more than a policy—they’re a promise that your style satisfaction matters. We want you to shop with confidence, knowing we’ll stand behind every product we sell.