Aldoshnos Privacy Policy: Protecting Your Personal Style & Data

At Aldoshnos, we understand that your personal information is as unique as your style—and we treat it with the same care we put into curating our footwear, bags, and accessories. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (Aldoshnos.com), create an account, make a purchase, or interact with our services. We comply with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure your data is handled transparently and securely. By using Aldoshnos, you acknowledge and agree to the practices described below.

1. Information We Collect

We only gather personal information that’s necessary to enhance your shopping experience, fulfill your orders, and provide the support you need. The information we collect falls into two categories: information you share voluntarily and information we collect automatically.

1.1 Voluntarily Provided Information

This includes data you actively share with us when engaging with our platform:

Account & Profile Details: When creating an Aldoshnos account, we collect your full name, email address, phone number, and password (stored securely with encryption). You may also choose to add optional details like your style preferences (e.g., “loves sneakers,” “prefers minimalist bags”) to help us personalize recommendations.
Order & Shipping Information: To process purchases, we need your billing address, shipping address, and payment details (e.g., credit card number, PayPal account info). Note: We do not store full credit card details—these are processed securely by our trusted third-party payment partners (see Section 3).
Communication Data: When you contact our customer care team (via email at [email protected]), subscribe to our newsletter, or reach out through social media, we collect your message content, inquiry details, and any additional information you provide (e.g., photos of a defective shoe for a return request).
Newsletter & Marketing Consent: If you opt in to receive our newsletter or promotional updates (e.g., new collection alerts, style tips), we store your email address and consent status to ensure we only send communications you’ve agreed to.

1.2 Automatically Collected Information

When you browse or use Aldoshnos.com, we may collect non-identifiable or pseudonymous data to optimize our website and understand user behavior:

Technical Data: This includes your IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device model (e.g., iPhone 15, MacBook Pro), screen resolution, and the date/time of your visit.
Usage Data: We track how you interact with our site, such as the pages you view (e.g., women’s sneakers, men’s messenger bags), products you click on, search queries (e.g., “black leather boots”), time spent on each page, and whether you complete a purchase.
Cookies & Similar Tools: We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixel tags) to remember your preferences (e.g., login status, saved shipping addresses), track website performance, and deliver personalized content. You can manage cookie settings through your browser—disabling non-essential cookies may limit features like saved carts or personalized recommendations.

2. How We Use Your Information

We use your personal data for specific, legitimate purposes that align with providing a seamless, personalized shopping experience. These purposes include:

Fulfilling Orders: To process your purchases, verify payment, arrange shipping (e.g., sharing your address with couriers), send order confirmations, and provide delivery updates.
Providing Customer Support: To respond to your inquiries (e.g., helping with shoe sizing, resolving a bag return), track support requests, and follow up on issues (e.g., notifying you when a replacement accessory ships).
Personalizing Your Experience: To tailor our website and recommendations to your style—for example, suggesting sneakers if you’ve browsed women’s athletic footwear, or highlighting men’s belts that complement a bag you purchased.
Sending Marketing Communications: With your explicit consent, we send newsletters, promotional emails (e.g., sale alerts for on-trend accessories), and style tips. You can unsubscribe at any time via the “unsubscribe” link in emails or by updating your account settings.
Improving Our Platform: To analyze user behavior, identify areas for enhancement (e.g., optimizing product page load times, refining search filters), and test new features (e.g., a “style quiz” to suggest products).
Ensuring Security & Compliance: To protect our website, users, and business from fraud (e.g., verifying payment details to prevent unauthorized purchases), detect suspicious activity, and meet legal obligations (e.g., tax reporting, responding to valid legal requests).

3. Sharing Your Information with Third Parties

We never sell your personal information to third parties for marketing purposes. We only share your data with trusted partners who assist us in delivering our services—and these partners are contractually required to protect your information and use it only for the purposes we specify. These third parties include:

Payment Processors: Companies like PayPal, Stripe, or credit card issuers that securely process your payment details. We do not store full payment information; these partners handle all payment-related data in compliance with industry standards (e.g., PCI DSS).
Logistics & Shipping Providers: Courier services (e.g., DHL, FedEx, USPS) that need your shipping address to deliver your orders. We share only the information necessary for delivery (e.g., your name, address, order number).
Customer Support Tools: Platforms that help us manage and respond to your inquiries (e.g., email management software, ticketing systems) or process returns (e.g., a return label generator).
Analytics & Marketing Partners: Tools like Google Analytics (to analyze website usage) or Mailchimp (to send newsletters). These partners may collect anonymized data (e.g., aggregated page views) but do not have access to your full personal information unless you’ve given consent.
Legal & Regulatory Authorities: We may disclose your information if required by law (e.g., in response to a court order, subpoena, or to comply with anti-fraud regulations) or to protect our rights, property, or the safety of our users.

4. How We Protect Your Information

We take robust measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction—mirroring the care we put into ensuring the quality of our footwear, bags, and accessories:

Encryption: We use industry-standard SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our website (you can verify this via the “https://” prefix and padlock icon in your browser).
Secure Storage: Personal information is stored on encrypted servers with restricted access. We regularly update security protocols (e.g., firewalls, access controls) to address emerging threats.
Access Controls: Only authorized Aldoshnos employees (e.g., customer care, order processing teams) have access to your information, and they are required to follow strict data protection policies and complete regular security training.
Data Minimization: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. For example:
Order history is kept for 7 years for tax and warranty purposes.
Newsletter subscriber data is retained until you unsubscribe or request deletion.
Anonymized usage data (e.g., aggregated page views) may be retained indefinitely for analytics.

5. Your Privacy Rights

Under global privacy regulations (GDPR, CCPA), you have specific rights regarding your personal information. We make it easy for you to exercise these rights:

Access: Request a copy of the personal information we hold about you (e.g., your order history, account details).
Correction: Ask to update or correct inaccurate information (e.g., a changed shipping address, misspelled name).
Erasure: Request the deletion of your personal information (where legally permitted—e.g., if you no longer have an account and have no pending orders or returns).
Restriction: Ask us to limit how we use your information (e.g., pause marketing communications while keeping your account active).
Data Portability: Request your information in a structured, machine-readable format (e.g., a CSV file of your order history) to transfer to another service provider.
Withdraw Consent: Opt out of consent-based uses of your data (e.g., unsubscribing from newsletters, disabling personalized recommendations).

To exercise any of these rights, please contact our privacy team at [email protected] with your request. We may ask for verification (e.g., a copy of your ID or a confirmation email) to ensure we’re protecting your information from unauthorized requests. We will respond to your request within 30 days (or as required by law).

6. Children’s Privacy

Aldoshnos is a fashion platform designed for adults. We do not intentionally collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13 without parental consent, we will immediately delete that information. Parents or guardians who believe their child has shared information with us can contact [email protected] to request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal regulations, our business practices, or website features. When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via email (if you have an account) or by posting a notice on Aldoshnos.com. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy team:

Email: [email protected]
Subject Line: “Privacy Policy Inquiry”

We are committed to addressing your concerns promptly and transparently, ensuring your privacy remains protected throughout your style journey with Aldoshnos.